Privacy Policy

1. Introduction

Eswatini Hits respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Eswatini Hits platform, including our websites, applications, and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Create and manage user and artist accounts
• Process payments and royalties
• Deliver content and advertisements (including audio ads)
• Improve platform performance and user experience
• Detect fraud, abuse, and security issues
• Comply with legal obligations

4. Cookies and Tracking Technologies

Eswatini Hits uses cookies and similar technologies to:

• Remember user preferences
• Enable core functionality
• Analyze traffic and usage trends
• Deliver relevant advertisements

5. Sharing of Information

We do not sell your personal information.

We may share information with:

• Service providers and partners who assist in operating the platform
• Payment processors for billing and payouts
• Advertising partners (in aggregated or anonymized form where possible)
• Law enforcement or regulators where required by law

6. Artist Data and Royalties

Artist payment information is used solely for royalty calculations, fraud prevention, and payouts. We may withhold or adjust payouts where suspicious or artificial activity is detected.

7. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Specifically:

• Account data: Retained for 3 years after account closure or deletion request
• Payment and transaction data: Retained for 7 years for tax compliance and audit purposes
• Artist royalty data: Retained for 7 years after the last payment
• Usage and analytics data: Retained for 2 years in anonymized form
• Marketing communications: Retained until you opt out or request deletion

After these periods, data is securely deleted or anonymized, except where legal obligations require longer retention.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for children under 13. Users aged 13–17 require parental or guardian consent. Explicit content filtering is enabled by default for minors.

10. Your Rights

Depending on applicable law (including GDPR for EU users), you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data ("right to be forgotten")
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to certain processing activities, including direct marketing
• Withdraw Consent: Withdraw consent for processing based on consent

Requests can be made through our official contact channels or through our contact page. We will respond to your request within 30 days.

11. International Data Transfers

Your information may be stored or processed in Eswatini or other countries where our service providers operate. We take reasonable steps to ensure adequate data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact Eswatini Hits through our official website or published contact details.

This Privacy Policy forms part of the Eswatini Hits Terms and Conditions of Use.